Adani Airports, one of the biggest airport operators in the country, has always been keen on offering the best possible services to its customers. Time and again, the conglomerate has taken up multiple initiatives, each of which is aimed at ensuring that passengers can enjoy an extraordinary experience. Currently, the business group has shifted its attention towards automation. It is planning on automating the various operations of the airport. This is being done to ensure that the travellers enjoy a seamless experience.
Adani Airlines is also directly involved in taking up various digital initiatives. These initiatives will streamline the operations of the airports. These digital initiatives prioritise passenger experience and also enhance operational efficiency. They have a big role in optimising the revenue streams and have helped the Adani Group create a strong foothold for itself in the aviation industry. So, here we are with some of the major ways in which the Adani Group plans to transform the travel experience for its airport passengers with its digital initiatives:
Improved travel experience:
The Adani airports have already implemented biometric-enabled passenger flows. This is a part of the Digi Yatra initiative. This will offer the passengers a touchless experience. The concept is mainly based on facial recognition technology. The technology has been integrated across all the touchpoints. This will provide the passengers with a seamless experience. It will boost efficiency and productivity. The passenger boarding time will be drastically reduced. The boarding process will also become smoother and quicker.
Adani One app:
The Adani One mobile app is another huge innovation of the Adani Group. This app is a digital platform that offers airport passengers an enhanced experience. This app provides connected journeys to the airports before departure and on arrival. Through the Adani One website, travellers can easily book various airport services. This includes cab and parking reservations, duty-free shopping, and porter services. Passengers can also book trains, hotels, and holiday packages directly from the app.
Desk of Goodness:
The Desk of Goodness is another service offered at the Adani airports. It is a highly innovative technological advancement powered by an AI-based video analytics engine. This technology allows passengers to enjoy enhanced assistance at airports. It has greatly improved the experience for differently-abled passengers and elders who might need special assistance. This brings about a sense of inclusion at the airports. The passengers can enjoy a seamless travelling experience despite their challenges. They will also be able to conduct their journey all by themselves without having to depend on anybody else.
Passenger processing system:
The Adani Group has introduced a passenger processing system at the airports. These systems are designed to greatly enhance passenger experience and improve productivity. These systems come equipped with state-of-the-art technology that integrates self-check-in kiosks, self-bag drop facilities, etc. This again helps ensure that the boarding time is reduced significantly. The passengers will no longer have to undergo any kind of hindrance before boarding their flights. That way, the entire journey can be conducted conveniently.
5D Technology for Stakeholders:
Now, passengers get to enjoy high-speed 5G connectivity at airports. The staff is also able to get real-time access to data. This helps in improving their operations. The concessionaires are also benefited. The various airport applications can be carried out smoothly without any glitches.
Improved traffic management:
Adani Airlines has implemented automatic traffic management solutions across all its airports. These systems have replaced the conventional parking systems. This has significantly improved traffic management at the different terminals of the airport. That way, the flight operations can be carried out without any disturbance. The flights can leave the airport on time. The arriving flights also have to deal with no inconveniences at all.
Enhanced cargo operation:
The cargo community system and cargo management system have offered an excellent boost to the Adani Group’s airport operation. These systems improve communication between the stakeholders. They also help in real-time monitoring of inbound and outbound cargo. This again helps maintain smooth operations at the Adani Group’s various airports.
Conclusion:
The extraordinary initiatives taken up by Adani Airlines in the aviation sector have caused its airport business to experience a massive boost. The company plans on taking more such ventures in the upcoming years. This will make it one of the biggest airport operations in the world. The company’s revenue generation will also increase exponentially.